SMS support varies by country. Some regions don’t support SMS at all, others allow it without Alphanumeric Sender ID, while some have full, unrestricted support.
When sending SMS messages through Amelia, it's important to understand that delivery rules and sender ID behavior vary from country to country. Due to local regulations, some countries currently block SMS traffic entirely, while others allow SMS delivery but restrict the use of Alphanumeric Sender IDs (custom sender names). In these cases, your messages may appear from an unknown phone number instead of your brand name. Many countries do support SMS with your custom sender name, without needing any extra setup or registration.
Please Note: The country-specific SMS limitations listed below may change at any time without prior notice, as these rules are controlled by local carriers and regulators. We understand how frustrating this can be, and we're working hard to resolve these issues one country at a time. Thank you for your patience, and we sincerely apologize for any inconvenience this may cause.
As of September 2024, SMS providers charge for failed message deliveries, including messages sent to users who have opted out of promotional, business, or A2P messages. If a message is sent to such a number, it may fail but still result in a charge.
To help reduce failed messages:
Update the “Phone Number” label in Amelia’s Customize menu to say “Mobile phone number” – this helps avoid messages being sent to landlines.
Use HTTPS links instead of HTTP – some providers may block messages that contain insecure (HTTP) links.
Countries without Alphanumeric Sender ID restrictions
All countries listed below are free to use Alphanumeric Sender IDs without restrictions.
Albania
Germany
Netherlands
Algeria
Gibraltar
Netherlands Antilles
American Samoa
Greece
New Caledonia
Andorra
Greenland
Niger
Angola
Grenada
North Macedonia
Anguilla
Guadeloupe & Martinique
Norway
Antigua & Barbuda
Guatemala
Pakistan
Argentina
Guernsey
Palestine
Aruba
Guyana
Papua New Guinea
Austria
Haiti
Poland
Azerbaijan
Honduras
Portugal
Bahrain
Iceland
Réunion
Barbados
Iraq
Romania
Belize
Isle of Man
Samoa
Bermuda
Italy
San Marino
Bhutan
Jamaica
Sao Tome and Principe
Bolivia
Japan
Senegal
Bosnia and Herzegovina
Jersey
Serbia
Botswana
Kosovo
Seychelles
Brunei
Kyrgyzstan
Sierra Leone
Bulgaria
Laos (Lao People's Democratic Republic)
Slovakia
Burkina Faso
Latvia
Slovenia
Burundi
Lebanon
Solomon Islands
Cape Verde
Lesotho
Somalia
Central African Republic
Libya
Spain
Chad
Liechtenstein
St. Kitts and Nevis
Comoros
Lithuania
St. Lucia
Congo (Democratic Republic of the Congo)
Luxembourg
Saint Vincent and the Grenadines
Cook Islands
Macau (PRC)
Suriname
Croatia
Madagascar
Sweden
Cyprus
Malawi
Switzerland
Denmark
Maldives
Tajikistan
Djibouti
Mali
Timor-Leste (East Timor)
Dominica
Malta
Togo
Equatorial Guinea
Martinique
Tonga
Estonia
Mauritania
Trinidad and Tobago
Falkland Islands
Mauritius
Turkmenistan
Faroe Islands
Mayotte
Turks and Caicos Islands
Fiji
Moldova
Ukraine
Finland
Monaco
United Kingdom
France
Mongolia
Uzbekistan
French Polynesia
Montenegro
Vanuatu
Gabon
Montseratt
Virgin Islands (British Virgin Islands)
Gambia
Mozambique
Yemen
Georgia
Namibia
Zimbabwe
Countries where the Sender ID will automatically be replaced with the phone number
SMS providers charge for every message attempt, even if the delivery fails. To reduce issues in countries where Alphanumeric Sender IDs are not allowed, Amelia automatically replaces the sender name with a phone number when needed.
While this helps avoid most failures, there may still be cases where messages with a custom sender name are blocked and charged in restricted countries.
You can find the list of affected countries below.
Bahamas
El Salvador
Paraguay
Belgium
French Guiana
Peru
Canada
Guam
Puerto Rico
Cayman Islands (UK)
Hungary
Saudi Arabia *
Chile
Israel *
South Africa
China
Malaysia
South Korea
Colombia
Nauru
Syria
Costa Rica
New Zealand
Taiwan
Dominican Republic
Nicaragua
United States of America
Ecuador
Panama
Uruguay
* Use of SMS is allowed only if the company is not based in this country
Countries that currently can’t use the SMS feature in Amelia
SMS notifications are currently not available in the countries listed below due to provider restrictions. We're actively working to enable support in each of these countries, and we sincerely apologize for the inconvenience.
Afghanistan
India
Quatar
Armenia
Indonesia
Russia
Australia
Iran
Rwanda
Bangladesh
Ireland
Saudi Arabia *
Belarus
Israel *
Singapore
Benin
Ivory Coast (Côte d'Ivoire)
South Sudan
Brazil
Jordan
Sri Lanka
Cambodia
Kazakhstan
Sudan
Cameroon
Kenya
Swaziland
Congo (Republic of the Congo)
Kuwait
Tanzania
Cuba
Liberia
Thailand
Czech Republic
Mexico Minimum
Tunisia *
Egypt
Morocco
Turkey
Ethiopia
Myanmar
Uganda
Ghana
Nepal
United Arab Emirates
Guinea
Nigeria
Venezuela
Guinea-Bissau
Oman
Vietnam
Hong Kong
Philippines
Zambia
* Use of SMS is allowed only if the company is not based in this country
