SMS notifications offer a quick, reliable way to reduce no-shows and ensure important updates are seen. They’re customizable, can be sent instantly or on a schedule, and are great for short, time-sensitive messages.
SMS notifications can be sent:
Immediately after an action (like booking or cancellation)
At a scheduled time after an appointment or event
At a fixed time of day (e.g. next-day reminders)
Scheduled messages require a properly configured cron job.
→ Learn more about Scheduled Notifications (cron)
SMS notifications are one-way: customers cannot reply.
Unlike email notifications, SMS messages are typically short and sent in plain text. They can still be translated using the language dropdown (top-right) if multiple languages are enabled in General Settings. Amelia sends the version that matches the customer’s language selection during booking.
→ Learn more about language setup in General Settings
SMS notifications are supported in most countries, but there are important limitations depending on your recipient's location.
Amelia’s SMS system uses an external messaging service, and based on local telecom regulations:
Some countries fully support SMS delivery, including custom sender IDs
In some countries, SMS can be delivered, but Alphanumeric Sender ID is not allowed
A few countries currently do not support SMS delivery at all
We recommend reviewing this list before enabling SMS in regions you're not familiar with.
Go to Notifications → SMS Notifications tab
Click Sign Up
Enter your email and password
Once registered, you'll be signed in automatically
On future visits, use the same form to log in.
Click Forgot Password? on the login screen to receive a recovery email.
After resetting your password via the email link, you can log in again immediately.
Once logged in, you'll land on the SMS History page. To start setting up notifications:
Click Customize SMS from the sidebar
Enable/disable notifications just like in the Email tab
Edit each template’s message body
Use the Show SMS Placeholders button (top right) to copy and insert dynamic values
→ See the full list of supported SMS placeholders
In the Pricing tab, you can check per-country SMS costs.
Use the country dropdown to view segment prices
Each SMS message is billed per segment:
GSM (Latin characters): 1 segment = 160 characters
Unicode (special characters): 1 segment = ~70 characters
Messages longer than 1 segment are split and billed accordingly
→ Learn more about SMS Segments
Click Recharge Balance on the top right to buy credit.
Available recharge amounts: $10, $20, $50, $100, $200, $500
VAT/GST is added based on your billing country.
View all past payments in the Payment History tab.
You can filter by date, see payment type, status, and amount.
In the User Profile tab, you can:
Log out of your SMS account
Change your Alpha Sender ID (the name shown as the SMS sender)
Click "Change Alpha Sender ID", type a new one, and click Save
Change your password in the Security section
Important: Not all countries support Alphanumeric Sender IDs.
Before setting or using a custom sender name, please check whether it's supported in your target country.
Check the full list of supported and restricted countries here →
SMS support varies by country. Some regions don’t support SMS at all, others allow it without Alphanumeric Sender ID, while some have full, unrestricted support.
The SMS History tab shows all sent messages.
Each entry includes:
Date & time
Recipient’s phone number
Status
Cost (based on segment count)
Number of segments
Message content (click “View Message” to expand)
Use the date filter to view a custom range.
) next to the entry to update the status and fetch the final delivery cost.
