If you already have an active Amelia license, all technical support is provided exclusively through your Melograno store account. This automatically verifies your license and provides direct access to premium support, without requiring you to enter your purchase code or email manually.
Once you log in, click the Support button on your license card. This is where we handle:
Technical questions
Bug reports
Configuration help
Plugin-related troubleshooting
Support is not live chat and is not available 24/7. All requests are answered during business hours, in the order they are received.
If your license has expired, some support options may be limited
This will open the chat widget with all your license details pre-filled.
If you are not a customer yet, you can reach us through the support widget available on our pricing page, documentation, and demo pages.
We can help with:
Explaining what Amelia does
How features work
Which plan includes which options
General usage questions based on the documentation
Technical troubleshooting and configuration support are not provided before purchase.
The Contact Us form is primarily intended for collaboration requests, partnership inquiries, or cases where paying customers cannot access their store account. While the form can be used for support, we recommend contacting us through the support widget whenever possible so your question is routed to the right team member automatically.
